Sales Policy – Electric Embrace

Effective Date: February 7, 2025

At Electric Embrace, we are committed to providing our customers with the highest quality electric blankets and heating products. Our sales policy is designed to ensure transparency, fairness, and a positive shopping experience for all customers. By purchasing from us, you agree to the terms outlined in this policy.

1. Product Availability

We strive to maintain accurate inventory information on our website, but due to the nature of online retail, some products may become out of stock or unavailable. In such cases, we will notify you as soon as possible and provide options, including:

  • An alternative product recommendation.
  • The option to cancel the order and receive a full refund.
  • The opportunity to wait for the product to be restocked.

2. Pricing

All product prices listed on our website are in U.S. Dollars (USD) and may be subject to change without notice. We take care to ensure that prices are accurate at the time of purchase, but errors may occasionally occur. If there is a pricing discrepancy, we will notify you and offer you the following options:

  • Honor the price at the time of your purchase.
  • Offer you a refund if you prefer to cancel the order.
  • Provide you with an alternative product.

Sales Taxes: Applicable sales taxes will be calculated based on your shipping address and are added during checkout.

3. Payment Methods

We accept the following forms of payment for online purchases:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payments must be made in full at the time of purchase. Orders will only be processed once payment has been successfully received.

4. Order Confirmation

After placing your order, you will receive an email confirmation with details of your purchase. Please review this information carefully and contact us immediately if there are any discrepancies. Your order will be processed after confirmation of payment.

5. Shipping and Delivery

We offer domestic and international shipping. Please refer to our Delivery Policy for specific details on shipping rates, delivery times, and available carriers.

  • Processing Time: Orders are typically processed within 1-2 business days.
  • Delivery Time: Delivery times vary depending on your location and the shipping method chosen. Please allow 5-7 business days for domestic orders and 10-14 business days for international orders.

Note that unforeseen circumstances (such as weather conditions, holidays, or shipping carrier delays) may affect the delivery schedule.

6. Promotions and Discounts

From time to time, we may offer promotions, discounts, or sales events. These may be subject to certain terms and conditions, such as:

  • Expiration Dates: Discounts are valid only until the specified expiration date.
  • Exclusions: Some products may be excluded from promotional offers.
  • One-time Use: Discounts may be valid for one use per customer unless otherwise stated.

Please read the terms of each promotion carefully.

7. Returns and Cancellations

If you are not completely satisfied with your purchase, please refer to our Refund and Return Policy for detailed instructions on how to return or exchange an item. We offer a 30-day return period from the date of delivery.

To cancel an order, please contact us within 24 hours of placing your order. After that period, orders may have already been processed for shipping, and cancellation may not be possible.

8. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding your order. If you need help with product selection, payment issues, or any other inquiries, feel free to contact us:

  • Email: info@heatertoxicpro.com
  • Phone: (601) 555-1234
  • Address: 456 Oak Street, Jackson, Mississippi 39201, United States

9. Limitation of Liability

Electric Embrace is not liable for any indirect, incidental, or consequential damages arising from the use of our products or the inability to use them. Our total liability for any claims related to your purchase is limited to the amount paid for the product.

10. Changes to the Sales Policy

We may update our sales policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and the updated policy will take effect immediately.

Thank you for choosing Electric Embrace! We are dedicated to providing you with premium heating products and an exceptional shopping experience. If you have any questions or concerns, please do not hesitate to reach out to our customer support team.