Refund and Return Policy – Electric Embrace
Effective Date: February 7, 2025
At Electric Embrace, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your electric blanket or related products, we are here to help. Please read through our Refund and Return Policy to ensure a smooth and easy process.
1. Returns
We accept returns for items purchased directly from our website within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:
- The product must be in its original, unused, and resellable condition.
- The product must be in its original packaging, including any manuals, accessories, and tags.
- Proof of purchase (order number or receipt) must be provided.
If the item is defective or damaged upon arrival, we will offer a full return or exchange. In such cases, please contact us within 7 days of receiving your order.
2. Refunds
Once we receive and inspect the returned product, we will process your refund. The following guidelines apply:
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Processing Time: Refunds will be processed within 7 business days after receiving the returned item.
- Shipping Costs: Shipping costs for returns are non-refundable unless the return is due to a product defect or error on our part. If you are returning an item due to our mistake, we will cover the return shipping costs.
3. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct product. To initiate an exchange:
- Contact our customer support team at info@heatertoxicpro.com or call (601) 555-1234.
- We will guide you through the process and provide a prepaid return shipping label if the return is due to our mistake.
4. Non-Returnable Items
Some items are not eligible for return or exchange, including:
- Products that have been used or washed.
- Items marked as final sale or clearance.
- Custom or personalized products (if applicable).
Please review your order carefully before purchasing.
5. How to Initiate a Return or Refund
To start a return or request a refund:
- Contact Us: Reach out to our customer support team at info@heatertoxicpro.com or call (601) 555-1234 to initiate the return process.
- Provide Order Details: Include your order number, reason for return, and any other relevant information (such as images of the product if it’s damaged).
- Ship the Item: Once approved, you will receive detailed instructions for returning the product. Please ship it back to the address provided.
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. We will assist you with a return, refund, or exchange, and we will cover the cost of return shipping if the product is found to be defective.
7. Contact Us
If you have any questions or concerns about our Refund and Return Policy, or need assistance with a return, please contact us:
- Email: info@heatertoxicpro.com
- Phone: (601) 555-1234
- Address: 456 Oak Street, Jackson, Mississippi 39201, United States
Thank you for shopping with Electric Embrace! We are committed to ensuring your satisfaction with every purchase.
