Delivery Policy – Electric Embrace
Effective Date: February 7, 2025
At Electric Embrace, we are committed to delivering your electric blankets and other products quickly and safely. This Delivery Policy outlines the process and details for the delivery of your order, including shipping methods, timelines, and additional charges. We want to ensure a smooth and satisfactory experience from checkout to delivery.
1. Shipping Methods and Delivery Timeframes
We offer a variety of shipping methods to meet your needs. Shipping times vary depending on the destination, the shipping method selected, and the availability of the products ordered.
- Standard Shipping: Delivery within 5-7 business days from the date of shipment. This is our most affordable option and applies to most domestic orders.
- Expedited Shipping: Delivery within 2-3 business days from the date of shipment. This option is faster but may incur higher shipping fees.
- Next-Day Shipping: Available for urgent orders. Delivery within 1 business day from the date of shipment, based on availability. This service is only available in select regions and may require additional fees.
Please note: Shipping times are estimates, and delays may occur due to factors beyond our control, such as weather, carrier delays, or customs issues.
2. Shipping Costs
Shipping fees depend on the size, weight, and destination of your order. The total shipping cost will be calculated during the checkout process before you finalize your purchase. We strive to offer competitive and affordable shipping rates.
Free Shipping:
- Free Standard Shipping is available on orders over $50 (before taxes and shipping) for U.S. domestic deliveries.
- Some promotional offers may also include free shipping. Please check the terms and conditions of any promotional offers.
3. Order Processing
Once your order is placed, it will be processed and shipped within 1-2 business days, subject to product availability. Orders placed on weekends or holidays will be processed on the next business day.
You will receive an email with a tracking number once your order has been shipped. You can use this tracking number to monitor your shipment’s progress through the carrier’s tracking system.
4. Delivery Address
Please ensure that your shipping address is correct and complete before completing your order. We are not responsible for delays or issues arising from incorrect or incomplete addresses provided at checkout.
If you realize that your shipping address is incorrect after placing the order, please contact us immediately at info@heatertoxicpro.com or call (601) 555-1234, and we will do our best to assist in correcting the address before shipment.
5. International Shipping
Currently, we only offer shipping within the United States. We do not offer international shipping at this time. However, we are working on expanding our services to other regions in the future.
6. Shipping Delays
While we aim to ensure timely delivery, certain circumstances such as severe weather, holidays, or logistical challenges may cause delays. If your order is delayed beyond the expected delivery date, we will notify you and work with the shipping carrier to resolve the issue as quickly as possible.
Please note that we are not responsible for delays caused by third-party carriers once the package has been shipped.
7. Damaged or Lost Items
If your item arrives damaged or is lost during shipment, please contact our customer service team immediately at info@heatertoxicpro.com or (601) 555-1234. We will work with you and the carrier to resolve the issue, and we may offer a replacement or refund depending on the circumstances.
8. P.O. Boxes and APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses at this time. Please provide a valid physical address for delivery.
9. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your shipment through the carrier’s website. You can use this number to monitor your order’s delivery status and estimated arrival date.
10. Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Refund and Return Policy for instructions on how to initiate a return or exchange. Items must be returned in their original condition, and any shipping costs associated with returns are the responsibility of the customer, unless otherwise specified.
11. Changes to Delivery Policy
We reserve the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, with an updated effective date. Please review this page periodically to stay informed about any updates.
If you have any questions regarding our delivery process or need assistance, please contact us at info@heatertoxicpro.com or call (601) 555-1234. We are happy to assist you with your delivery inquiries.
Thank you for shopping with Electric Embrace!
